Terms of Trade

Thank you for visiting www.toremember.co.nz, we look forward to being of service to you.

The terms and conditions contained within this document govern the use of our website and the purchase of goods and services from us. They are designed to ensure that our clients are assured of a secure, convenient and enjoyable on-line shopping experience. Clients must be at least 18 years old to purchase goods on our site.

All policies are current at the time of display. Policies are subject to variation and we reserve the right to alter them for any reason and without notice.

"Site" means this website www.toremember.co.nz and all related systems, files, materials, features, companies and programs.

"We", "Us" and "Our" means To Remember or any of its business. 

"You", "Your" and "Login Members" means any other person that Us using the site.

Accessing our Website constitutes that you have read, understood and accepted these terms, conditions and disclaimers. If you are unclear or have any concerns about the information contained herein, or require further assistance please do not hesitate to email us on info@toremember.co.nz.

Copyright Notice

Copyright in toremember.co.nz website is the property of To Remember. The information contained within this site is made available to you for the purposes of browsing our store, purchasing goods from us and for providing you with information about To Remember, reproduction of any images and/or text contained within this site is prohibited and is copyright © To Remember.

Delivery Information

We endeavour to deliver all individual orders within 3-5 working days and at a maximum within 5- 7 working days. Rural Delivery can take 1-2 days longer due to carrier conditions. If an item is personalised, then this can extend the delivery time, but you will be advised if this is the case as soon as possible. Deliveries are limited a New Zealand postal address.  Additional charges may be added if you live outside New Zealand's North Island or South Island.  Contact us for confirmation of postal charges if you live outside these areas on info@toremember.co.nz.


Our preferred courier company is Peter Baker Transport (PBT). A signature will be required at the time of the delivery. If no one is at the delivery address and during the ordering process you have not specified any Special Delivery Instructions, e.g. safe to leave when no one home, the Courier will leave a card with details for arranging a suitable delivery time by contacting them on 0800 FORPBT (0800 367 728) or email customerservice@pbt.com. Deliveries are weekdays only excluding public holidays.

Your Obligations

It is imperative that during the order process you enter the correct delivery address and if possible a contact phone number for the recipient. If there is any client error in the address specified, redelivery to the correct address will incur a supplementary delivery charge.

It is the client's responsibility to promptly advise To Remember Limited if an order is not delivered when expected. We will contact the courier company for clarification and arrange for prompt delivery. To Remember Limited will not be held liable for any loss or damage arising from a late or missing delivery. A late delivery does not constitute reasonable means to cancel an order.

Returns & Exchanges

Please contact us for all return / exchange arrangements

We are confident that you will be delighted with your items from To Remember. Due to contractual arrangements with most of our suppliers we do not have a ‘change of mind policy'. However if for any reason you are unsatisfied you need to advise us immediately to discuss return and refund or replacement possibilities.


Agreed returns received by us within 30 calendar days from receipt of delivery are entitled to either a replacement, or a full refund of the purchase price excluding all delivery charges. When returning goods it is imperative that you repackage goods adequately to prevent damage in transit and retain your proof of dispatch until we can confirm receipt of the item.

To Remember Limited does not accept any responsibility for any returned item that goes missing or is damaged in transit to us.

We will only accept returned products that are unused, unopened, in original condition. Returned goods must be received by To Remember within 30 calendar days from delivery to you.

Goods Damaged in Transit

All goods signed for on receipt by Courier, are signed as being received in 'good condition'. If items are damaged in transit please contact us within 24 hours of receipt of delivery by contacting us at info@toremember.co.nz.


The prices for the products listed on this site are in New Zealand dollars and include GST but not any delivery charges.  To Remember reserves the right to amend or rectify any errors in pricing or product specification within 24 hours of being notified of it or after an order has been processed.

Website Terms of Use

This site is operated by To Remember.  Your use of this site is governed by these terms of use.  By accessing and browsing this site you agree to be bound by these terms of use.  We make this site available to you in order to provide information about our products and services and enable you to purchase these products and services from us online.  By accepting these terms of sale you confirm your acceptance of the Terms of Use. 

Intellectual Property Rights

All intellectual property on this site, including without limitation any trade marks, text, graphics and copyright is owned by us or our content suppliers.

Right to Use Site and Content

You may use this site only for the purposes for which it is provided.  You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.

Your Information

Please ensure that any information that you provide when creating a membership login with us on this site is correct, complete and up-to-date.  Pleae advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided.  If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information.

You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account.  You agree to accept responsibility for all activities that occur under your account or password.  You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Consumer Guarantees Act

If the products are subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the CGA will not apply.

All Liability Excluded

To the extent permitted by law:-
  • all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
  • we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.
  • If your use of this site or its content is subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have the rights or remedies which are not excluded nor limited by the above.  If you are using this site or its content for business purposes, the above exclusions and limitations will apply and the CGA will not apply.

Jurisdiction and Governing Law

These terms of use and any matters or disputes connected with this site will be governed by New Zealand laws and will be dealt with in New Zealand courts.


About Us

We’ve been providing empathetic support to New Zealanders experiencing loss for over 12 years. From pets to people, we’ve grown a profound understanding of how Kiwis want to celebrate and remember a life after death. 

Find out more

Contact Us

Phone: 09 633 0203

Fax: 09 633 0206
Email: sales@petsatrest.co.nz